![]() ![]() Through the software, users can contact customers and leads, which records and tracks every customer interaction. It’s a customer relationship management software that helps businesses manage their customer database, generate new leads, engage with their customers, and resolve customer service issues.Īt its most basic level, it’s a database which helps businesses to organize and manage their customer and lead data. Check out our Dynamics CRM FAQ to get the skinny on this leading customer relationship software.ĭynamics CRM: the basics What is Dynamics CRM?ĭynamics CRM is a piece of business software, made by Microsoft. So, if you’ve got questions about Dynamics CRM, we’ve got the answers. Thinking about implementing Dynamics CRM in your business?ĭeciding on a CRM vendor can be tricky it gets even trickier when you’re sizing up Microsoft Dynamics CRM, with its recent rebrand and multitude of licensing and deployment options.
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